Retail Station Manager

Job Description

The Retail Station Manager is responsible for managing the day-to-day operations of a Shell retail service station. The role focuses on customer service, sales performance, staff management, inventory control, safety, and operational efficiency. The manager ensures that the station operates according to company policies and applicable regulatory requirements. The position also drives commercial performance while maintaining high standards of customer experience and site safety.

Key Responsibilities:

Manage daily operations of the retail station and ensure smooth customer service.
Lead, schedule, train, and supervise station employees and service staff.
Monitor fuel, convenience-store, and other retail sales performance against targets.
Maintain appropriate inventory levels and coordinate stock replenishment.
Ensure compliance with health, safety, security, and environmental requirements.
Handle customer feedback, complaints, and service-related issues professionally.
Monitor cash handling, transactions, financial controls, and daily reconciliation.
Maintain station facilities, equipment, cleanliness, and overall presentation.
Identify opportunities to increase sales, customer loyalty, and operational efficiency.
Prepare operational reports and communicate performance issues and improvement plans to management.