IT Support Engineer

Job Description

The IT Support Engineer provides technical support for banking systems, applications, networks, and end-user devices. The role ensures smooth IT operations by troubleshooting issues, maintaining infrastructure, and supporting digital banking platforms. The engineer works closely with users and IT teams to resolve incidents efficiently. Strong technical knowledge and problem-solving skills are essential.

Key Responsibilities
Provide first and second-level technical support to users.
Install, configure, and maintain computer hardware and software.
Troubleshoot network, system, and application issues.
Monitor IT infrastructure performance and availability.
Support banking applications and digital platforms.
Manage user accounts, permissions, and access controls.
Perform system updates, backups, and maintenance activities.
Document incidents, solutions, and technical procedures.
Ensure compliance with cybersecurity and IT policies.
Coordinate with vendors and third-party service providers when required.