Digital Banking Specialist

Job Description

The Digital Banking Specialist manages and enhances the bank’s digital banking services to provide customers with secure and convenient banking experiences. The role supports online and mobile banking platforms, digital payment solutions, and customer onboarding initiatives. The specialist works with technology and business teams to improve digital products and ensure seamless functionality. This position helps drive digital transformation and customer adoption of electronic banking services.

Key Responsibilities:

Support online and mobile banking platform operations.
Promote digital banking products and services to customers.
Assist customers with digital banking registration and usage.
Monitor system performance and report technical issues.
Coordinate with IT teams to implement system enhancements.
Ensure compliance with cybersecurity and data protection policies.
Analyze customer feedback to improve digital services.
Conduct user acceptance testing for new digital features.
Prepare reports on digital banking performance and adoption.
Deliver training and awareness sessions on digital banking solutions.