Tour Operations Manager

Job Description

The Tour Operations Manager oversees the planning and execution of travel experiences, tours, and operational activities. The role coordinates with suppliers, local partners, guides, transportation providers, and internal teams to ensure smooth service delivery. The manager monitors operational quality, customer satisfaction, schedules, and potential service disruptions. The position requires strong organizational, problem-solving, and leadership skills in a fast-paced travel environment.

Key Responsibilities:

Plan and coordinate daily tour and travel operations.
Manage relationships with tour operators, suppliers, guides, and local partners.
Monitor tour schedules, availability, capacity, and service quality.
Coordinate operational requirements for new and existing travel products.
Resolve operational disruptions, delays, cancellations, and customer issues.
Monitor supplier performance against agreed service standards.
Work with customer-service teams to address escalated operational cases.
Analyze operational data and identify opportunities for improvement.
Develop contingency plans for unexpected travel disruptions.
Prepare operational reports and performance updates for management.