Reservations Agent

Job Description

The Reservations Agent manages customer bookings and provides support throughout the reservation process. The role involves creating, modifying, and cancelling reservations while ensuring that customer information is accurately recorded. The agent provides information about availability, pricing, routes, schedules, accommodation, and additional services. Attention to detail, computer proficiency, and strong communication skills are essential for maintaining accurate and efficient reservations.

Key Responsibilities:

Process customer reservations accurately and efficiently.
Provide information about routes, sailing schedules, availability, and fares.
Modify, cancel, and rebook reservations according to company policies.
Recommend suitable travel and accommodation options.
Process payments and provide booking confirmations where applicable.
Maintain accurate customer and reservation information in booking systems.
Handle booking-related questions and resolve reservation problems.
Coordinate with operational and customer-service teams when required.
Inform customers about travel requirements, policies, and relevant conditions.
Identify opportunities to recommend additional services or suitable travel options.