Inbound Telesales Representative

Job Description

The Inbound Telesales Representative will handle incoming customer calls and convert qualified enquiries into sales opportunities.
The role requires understanding customer needs, recommending suitable products or services, and communicating their benefits effectively.
The representative will build customer confidence through professional communication and timely follow-ups.
The position will contribute directly to revenue generation while maintaining customer satisfaction and sales quality standards.

Key Responsibilities:

Handle inbound sales enquiries through telephone and other communication channels.
Understand customer requirements and recommend appropriate products or services.
Explain product features, benefits, pricing, offers, and terms clearly.
Convert qualified enquiries into confirmed orders or sales.
Identify cross-selling and up-selling opportunities during customer interactions.
Follow up with prospective customers to close pending sales.
Maintain accurate customer and sales information in CRM systems.
Achieve assigned sales, conversion, and productivity targets.
Handle customer objections professionally and provide suitable solutions.
Coordinate with order processing, operations, and support teams when required.