Travel Consultant

Job Description

The Travel Consultant is responsible for assisting customers with travel planning, flight reservations, holiday packages, and destination information. The role involves understanding customer requirements and recommending suitable travel options based on budget, schedule, and preferences. The consultant provides accurate information about fares, itineraries, travel policies, and related services. Strong communication and customer-service skills are essential for delivering a smooth travel-booking experience.

Key Responsibilities:

Assist customers with flight reservations, itinerary planning, and travel arrangements.
Recommend suitable destinations, flights, holiday packages, and travel services.
Provide accurate information about fares, schedules, baggage allowances, and travel policies.
Process new bookings, amendments, cancellations, and refunds according to company procedures.
Understand customer preferences and provide personalized travel recommendations.
Resolve booking-related questions and customer concerns professionally.
Maintain accurate customer and reservation records in booking systems.
Promote relevant travel products, upgrades, and additional services where appropriate.
Coordinate with airlines, hotels, tour operators, and other travel partners.
Maintain high standards of customer service and compliance.