Branch Supervisor

Job Description

Al Ansari Exchange Oman is seeking a Branch Supervisor to oversee daily branch operations and ensure exceptional customer service. The role includes supervising branch staff, monitoring financial transactions, maintaining compliance with operational procedures, and achieving business targets. The ideal candidate should have leadership experience, excellent communication skills, and strong knowledge of financial service operations. This role ensures smooth branch performance while maintaining operational excellence.

Key Responsibilities
Supervise daily branch operations and ensure efficient service delivery.
Monitor cash management and verify daily financial reconciliations.
Guide and support branch employees in achieving operational goals.
Ensure compliance with company policies, AML regulations, and internal controls.
Handle customer complaints and provide timely issue resolution.
Prepare branch performance reports and submit them to management.
Monitor branch sales targets and encourage cross-selling of financial services.
Conduct staff training and maintain high service quality standards