Banking Application Support Engineer

Job Description

The Banking Application Support Engineer is responsible for supporting and maintaining critical banking applications used for daily financial operations. The role involves monitoring application performance, troubleshooting incidents, and ensuring high availability of banking systems. The engineer works closely with development, infrastructure, database, and business teams to resolve technical issues. The position also contributes to application improvements, incident prevention, and service-level compliance.

Key Responsibilities:

Monitor banking applications, services, interfaces, and scheduled processes.
Investigate and resolve application incidents within defined SLA timelines.
Analyze application logs, system errors, and transaction failures.
Coordinate with development teams for complex application defects.
Support application integrations with databases, APIs, payment systems, and external platforms.
Perform root-cause analysis for recurring production issues.
Execute application health checks and routine operational activities.
Maintain incident, problem, change, and knowledge-management records.
Support application patches, configuration changes, and maintenance activities.
Prepare technical reports and communicate application status to stakeholders.