Tour Operations Coordinator

Job Description

The Tour Operations Coordinator supports the smooth planning and delivery of TUI holiday and tour operations. The role coordinates operational activities involving destinations, hotels, transfers, excursions, suppliers, and internal teams. The coordinator ensures that operational information is accurate, timely, and communicated effectively to the relevant stakeholders. The position also assists with resolving operational issues and contributes to maintaining high service standards throughout the customer journey.

Key Responsibilities:

Coordinate day-to-day tour and holiday operational activities with internal and external partners.
Communicate with hotels, transfer providers, excursion suppliers, and destination teams.
Monitor booking information, allocations, schedules, and operational requirements.
Ensure accurate operational data is maintained across relevant systems.
Support the coordination of airport transfers, accommodation, excursions, and other services.
Assist in resolving operational disruptions and customer-impacting issues.
Escalate urgent destination or supplier issues to appropriate management teams.
Prepare operational reports, schedules, and updates for relevant stakeholders.
Coordinate changes to services and communicate updates promptly to affected teams.
Monitor supplier service levels and report recurring operational problems.
Work with customer service and destination teams to resolve holiday-related issues.
Ensure operational processes comply with company standards and applicable travel requirements.