Reverse Logistics Specialist

Job Description

The Reverse Logistics Specialist manages product returns, replacements, repairs, refurbishments, and reverse supply chain processes. The role ensures returned products are processed efficiently while minimizing operational costs and improving customer satisfaction. The specialist coordinates with warehouses, customer support, vendors, and logistics providers to streamline reverse logistics operations. Strong problem-solving and analytical skills are important for improving return management processes.

Key Responsibilities
Manage end-to-end product return processes.
Coordinate return pickups with logistics partners.
Inspect returned products for quality assessment.
Process refunds, replacements, and refurbishments.
Analyze return trends and identify root causes.
Collaborate with customer service teams to resolve issues.
Maintain accurate reverse logistics records.
Recommend process improvements to reduce return costs.