Core Banking Support Analyst

Job Description

The Core Banking Support Analyst provides functional and technical support for core banking platforms such as Finacle or T24. The role focuses on maintaining reliable banking transactions and resolving issues affecting customer and back-office operations. The analyst works with business users, technology teams, database teams, and vendors to investigate and resolve production incidents. The position also supports system changes, testing, configuration activities, and operational improvements.

Key Responsibilities:

Provide L1/L2 application support for Finacle, T24, or similar core banking platforms.
Investigate issues involving accounts, deposits, loans, payments, transactions, and customer records.
Analyze application logs, transaction errors, and system processing failures.
Work with functional teams to understand and resolve business-process issues.
Support interfaces between core banking platforms and surrounding banking applications.
Assist with configuration changes, patches, upgrades, and system enhancements.
Participate in application testing, regression testing, and user acceptance activities.
Perform incident and problem management in accordance with agreed SLAs.
Coordinate with software vendors and internal technical teams for complex issues.
Maintain support documentation, troubleshooting guides, and knowledge-base articles.