Digital Banking Specialist

Job Description

The Digital Banking Specialist at National Bank of Kuwait supports the development, implementation, and optimization of digital banking services to enhance customer experience. The role works closely with technology, operations, and product teams to improve online and mobile banking platforms while ensuring security and regulatory compliance. The specialist analyzes customer behavior, identifies digital improvement opportunities, and supports digital transformation initiatives. Strong technical knowledge, innovation, and customer-centric thinking are essential for this role.

Key Responsibilities
Support the development and enhancement of digital banking products.
Monitor online and mobile banking platform performance.
Analyze customer feedback to improve digital user experience.
Coordinate with IT teams to resolve technical issues.
Ensure digital banking services comply with security and regulatory standards.
Promote customer adoption of digital banking solutions.
Prepare reports on digital usage, performance, and customer engagement.
Assist in implementing new digital features and innovation initiatives.