Desktop Operations Support Analyst

Job Description

Kernex Microsystems is looking for a Desktop Operations Support Analyst to provide technical support for desktop systems, laptops, software applications, and end-user devices across the organization. The candidate will troubleshoot hardware and software issues while ensuring reliable IT services for business users. The role involves supporting operating systems, enterprise applications, user accounts, and IT asset management. Strong customer service skills and technical expertise are essential for maintaining productivity across all departments.

Key Responsibilities
Provide desktop, laptop, and workstation technical support.
Install, configure, and maintain Windows operating systems and enterprise applications.
Troubleshoot hardware, software, and peripheral device issues.
Manage user accounts, permissions, and system access requests.
Perform software installations, upgrades, and security patching.
Maintain IT inventory and hardware asset records.
Document support tickets and technical resolutions.
Collaborate with infrastructure and network teams to resolve complex technical issues.