Assistant Retail Manager

Job Description

House of Pops is a dynamic and environmentally conscious company that specializes in crafting 100% natural, plant-based pops made from real fruit and clean label ingredients. Our commitment to purity, wellness, sustainability, and quality has earned us a prominent place in the market. With roots tracing back to a farmer’s market in Dubai in 2018, we have grown into a team of more than 90 individuals who share a passion for pops.

Position Overview:

The Assistant Retail Manager is responsible for achieving sales targets set by the company, overseeing all aspects of the retail and events operations of the venue. This includes managing staff, supporting events and activities, monitoring inventory, and ensuring that customers have a positive experience.

Responsibilities:

Operational Excellence:

• Managing day-to-day operations of ice cream kiosks.
• Ensure adherence to standard operating procedures, emphasizing cleanliness and hygiene.
• Implement and execute Perfect Store criteria defined by the company.
• Ensure the cabinet fleet and kiosk assets are well-managed and maintained as per Perfect Shop criteria.
• Adhere to all company principles and policies.

Financial Management:

• Oversee cash and stock management.
• Maintain accurate records of daily transactions, petty cash, and relevant documentation.

Customer Engagement:

• Address customer inquiries, concerns, and feedback professionally and promptly.

Human Resources and Team Building:

• Assist HR in talent acquisition and team building.
• Planning of manpower requirement according to the season for brand ambassadors and part-timers.
• Follow up on required training for talents with HR for future structural needs.
• Cultivate and sustain a positive work environment fostering teamwork and employee satisfaction.

Employee Relations and Shift Management:

• Train and mentor staff to uphold service standards, creating a positive customer-centric environment.
• Address employee relations issues with guidance from the manager.
• Manage the team’s shift plan and vacation schedule according to business requirements.
• Set challenging KPI targets for the team with attractive incentives.
• Follow up on achievements and ensure fair support for the team to reach targets; take necessary actions as required.

Inventory and Logistics:

• Manage fair damage levels through effective cold chain control.
• Ensure proper management of e-commerce deliveries by closely collaborating with the e-commerce team.
• Provide accurate forecasts of cabinet, umbrellas, stools, canopies, and consumables requirements.

Market Analysis and Expansion:

• Analyze the market and competitors, informing management of live market information with a required action plan.
• Identify potential opportunities for new locations and inform the Head of Operations.
• Sales Forecasting and Relationship Building:
• Establish accurate sales forecasting.
• Build long-term relationships with mall managements.

Event Coordination:

• Coordinate and support the events management team for brand ambassador needed for events; allocate the right supervisor when needed or requested by the event team.

Communications & Working Relationships:

• Works closely with the Business Development Manager and Department.
• Communicates professionally with colleagues and Management while keeping a productive working environment.

Experience, Skills and Qualifications

• 5 years minimum experience in operation and team management, ice cream experience is preferable.
• Strong team management and communication skills.
• Solid planning and execution skills.
• Knowledge and experience in POS (Oracle NetSuite)
• Well organize