Assistant Manager – Business Process Operations

Job Description

The Assistant Manager – Business Process Operations is responsible for overseeing daily business process operations, managing team performance, and ensuring service delivery excellence. The role focuses on achieving operational targets, improving efficiency, and maintaining client satisfaction. The Assistant Manager works closely with stakeholders to implement process improvements and ensure compliance with organizational standards. Leadership, analytical thinking, and problem-solving skills are critical for this position.

Key Responsibilities:

Supervise daily business process operations and team activities.
Monitor operational KPIs and ensure SLA achievement.
Lead, mentor, and develop team members for improved performance.
Conduct regular performance reviews and coaching sessions.
Implement process improvement initiatives to enhance efficiency.
Coordinate with clients and internal stakeholders to resolve operational issues.
Prepare operational reports, dashboards, and business reviews.
Ensure compliance with company policies, quality standards, and regulatory requirements.