Customer Support Executive (US Process)

Job Description

The Customer Support Executive (US Process) is responsible for delivering exceptional customer service to clients based in the United States through inbound and outbound communication channels. The role involves resolving customer inquiries, processing requests, and maintaining high levels of customer satisfaction. Candidates should possess excellent English communication skills, problem-solving abilities, and a customer-first approach. Working in rotational shifts aligned with US business hours is an essential part of this position.

Key Responsibilities
Handle inbound and outbound customer calls professionally.
Resolve customer queries related to products, services, billing, and account information.
Maintain excellent customer satisfaction by providing timely and accurate solutions.
Document customer interactions in CRM systems with complete details.
Escalate unresolved issues to the appropriate departments when necessary.
Meet daily productivity, quality, and attendance targets.
Follow company policies, client guidelines, and compliance requirements.
Continuously improve product knowledge and customer handling skills.