Customer Support

Job Description

Concentrix India is looking for Customer Support Associates to handle international banking customer interactions across voice, chat, and email channels. The role focuses on delivering exceptional customer service while assisting customers with banking products, transactions, account-related inquiries, and issue resolution. The successful candidate should possess excellent communication skills, problem-solving abilities, and customer-centric thinking. This role requires strict compliance with banking regulations, security standards, and quality expectations.

Key Responsibilities

Handle inbound and outbound customer interactions through voice, chat, and email.
Assist customers with banking products, transactions, and account services.
Resolve customer concerns efficiently while maintaining service quality.
Verify customer identity following banking security procedures.
Escalate complex banking issues to appropriate departments.
Maintain accurate records of customer interactions in CRM systems.
Meet productivity, quality, and customer satisfaction targets.
Follow banking compliance, data privacy, and regulatory requirements.
Promote available banking services when appropriate.
Continuously update knowledge of banking products and processes.