Process Specialist

Job Description

Concentrix India is hiring a Process Specialist for its Trust, Safety & Content Moderation operations. The role involves reviewing online content, identifying policy violations, and ensuring digital platforms remain safe for users. The candidate should demonstrate excellent analytical abilities, strong attention to detail, and sound decision-making skills. This position requires adherence to client guidelines while maintaining high productivity and quality standards in a fast-paced environment.

Key Responsibilities
Review user-generated content according to client policies.
Identify harmful, inappropriate, or policy-violating content accurately.
Take moderation actions such as approval, rejection, or escalation.
Maintain high quality and productivity targets.
Document moderation decisions with complete accuracy.
Escalate critical issues involving security, fraud, or abuse.
Stay updated on changing moderation policies and guidelines.
Participate in calibration sessions and quality improvement initiatives.
Protect confidential customer and platform information.
Collaborate with quality and operations teams for continuous improvements.