Automotive Technical Support Specialist

Job Description

The Automotive Technical Support Specialist provides advanced technical assistance to workshop teams when complex vehicle faults, diagnostics or repair issues arise. The role requires strong automotive knowledge, familiarity with modern diagnostic technologies and the ability to interpret technical information. The specialist supports technicians in solving difficult cases while helping maintain consistent technical quality across workshop operations. Bilia emphasizes continuous technical training, modern equipment and ongoing competence development for its technicians.

Key Responsibilities:

Provide technical support for complex vehicle repair and diagnostic cases.
Analyze diagnostic information and identify root causes of faults.
Assist technicians with advanced troubleshooting procedures.
Interpret manufacturer technical documentation and repair instructions.
Support the use of diagnostic tools and workshop technology.
Investigate recurring technical problems and recommend solutions.
Maintain awareness of new automotive technologies and systems.
Support technical quality and compliance with manufacturer standards.
Assist with technical training and knowledge sharing among workshop employees.
Document technical cases, solutions and corrective actions.