Last Mile Delivery Coordinator

Job Description

The Last Mile Delivery Coordinator manages the final stage of the delivery process, ensuring shipments reach customers accurately and on time. The role coordinates with delivery drivers, dispatch teams, and customer service departments to optimize delivery routes and improve customer satisfaction. The coordinator monitors delivery performance, resolves delivery issues, and maintains accurate shipment records. Strong organizational skills and customer-focused communication are essential for success in this role.

Key Responsibilities
Coordinate daily last-mile delivery schedules.
Monitor delivery routes and optimize driver assignments.
Communicate with customers regarding delivery updates.
Resolve failed deliveries and customer complaints.
Track delivery performance and service levels.
Maintain accurate shipment and delivery documentation.
Collaborate with warehouse and dispatch teams.
Prepare operational reports and recommend service improvements.