Key Account Manager – E-commerce Logistics

Job Description

The Key Account Manager – E-commerce Logistics is responsible for managing strategic e-commerce clients and developing long-term business relationships. The role ensures customers receive high-quality logistics services while identifying opportunities for business growth and service enhancement. The manager collaborates with operations, customer service, and sales teams to deliver customized logistics solutions. Strong relationship management, negotiation, and commercial skills are essential to maximize customer satisfaction and revenue growth.

Key Responsibilities
Manage relationships with key e-commerce clients.
Understand customer logistics requirements and business goals.
Coordinate with operations to ensure service excellence.
Identify opportunities for account growth and upselling.
Monitor customer KPIs and service performance.
Resolve client concerns and operational issues promptly.
Prepare business reviews and account performance reports.
Negotiate service agreements and support contract renewals.