SHAFATHU HOSAIN

● Ensuring optimal stock levels and storage conditions. ● Monitoring the movement of goods in and out of warehouses. ● Monitoring shipments to ensure timely delivery and address issues. ● Prepared SOP (Standard Operating Procedure) for customer support processes and procedures, resulting in a reduction in customer support errors. ● Developed a detailed knowledge base of customer support information, resulting in a decreased average call time ● Developed a streamlined process for escalating customer issues to the appropriate departments, resulting in a reduction of unresolved customer complaints ● Created an automated ticketing system that reduced the time required to respond to customer inquiries. ● Collaborated with cross-functional teams to provide accurate and timely support to customers ● Developed a customer rewards program. ● Maximized sales opportunities by cross-selling and up-selling products and services to customers ● Developed a product support system that provided customers with timely and accurate support

● Developed creative marketing campaigns to attract new customers ● Ensured customer follow-up to increase customer satisfaction and loyalty ● Analyzed sales performance data to identify opportunities for improvement ● Maintained knowledge of current industry trends, product features, and competitive pricing