Rukhsaar

▪ Managed end-to-end recruitment, including job postings, sourcing, screening, shortlisting, and interview coordination. ▪ Developed and maintained job descriptions (JDs) for various roles, ensuring role clarity and alignment. ▪ Implemented structured recruitment strategies, enhancing candidate quality and retention rates. ▪ Monitored daily attendance records, ensuring accurate biometric tracking and reducing discrepancies by 40%. ▪ Oversaw payroll processing, leave management, and workforce planning. ▪ Ensured timely processing of visa renewals, new visas, work permits, and legal compliance. ▪ Managed HR data reporting, supporting leadership in strategic decision-making. ▪ Processed invoices for outsourced labor and security personnel, ensuring accuracy and compliance.

Led process improvement projects to help operations meet and exceed quality standards, reducing costs by approximately 10%. ▪ Analyzed quality and performance data to support operational decision-making. ▪ Audited 40+ cases per day, providing insights and coordinating vendor calls. ▪ Monitored KPIs to proactively address bottlenecks and quality issues. ▪ Developed training materials, SOPs, and work instructions to ensure smooth operations. ▪ Liaised with vendors to identify and implement system optimizations.

▪ Managed a team of 20 members, achieving monthly targets while coaching them for career growth within the organization. ▪ Maintained MIS reports to assess training needs, track progress, and support employee development. ▪ Prepared monthly performance rubrics for each team member using 30+ parameters, delivering one-on-one feedback with improvement plans. ▪ Assisted in daily operations, ensuring efficiency and seamless collaboration across the team.