MUHAMMAD AHMED

Leadership Digital inspections Sales Planning and achievement Goal zero Key accounts management Operational excellence Training and development

Designed comprehensive training and onboarding modules Successfully launched a country wide implementation program for partners and retail staff Conducted monthly train the trainer sessions for the smooth roll out of the modules Implemented improved SLAs for our care function which helped us in elevating overall customer satisfaction scores from 70% to 90% Formulated and trained customer services team on quality metrics Initiated Reward Program for top response providers, enhancing overall responsiveness Added eight key accounts in the first six months and secured additional revenue of PKR 15 million Planned and achieved 422% YoY growth on lubricants Decreased the operational cost by 20% by implementing efficient processes and controls Oversee sales operations and develop strategies to increase sales and revenue through the network Worked closely with the sales team for setting goals, identify potential customers, and implement sales and marketing initiatives Build and maintain relationships with key clients and partners, negotiate contracts Monitor and track sales performance and report to the senior management Ensured that the sales team is providing excellent customer services Reduced operational cost by 20% Conducted market research to stay informed about industry trends and identify opportunities for growth Conducted multiple team-building activities/training for target planning and achievements Ensured compliance in the region with relevant policies and regulations, and uphold the company`s standards of ethics and integrity With a team of developers led and launched an operations app to enhance overall operations

Conducted multiple Sales trainings for Site Managers and Staff to increase the overall Sales of Lubricants & new products - V-power Focused on providing the best possible forecourt experience to the customers through continuous trainings and audits Maintained responsibly for all aspects of the HSE auditing process: including performing audits, auditor development, scheduling of audit teams, and audit follow-up Provided effective trainings and mentoring to operations personnel and demonstrated a disciplined approach to the Company's policies, processes, and procedures; drives the implementation of the Shell - Goal Zero" and measure compliance Reviewed and updated audit protocols designed to evaluate compliance with documented policies and procedures Communicated HSE information and gathers data that can demonstrate improvement of HSE performance at the rig/facility level through usage and compliance with the HSE Planned, executed and monitored activities to achieve the annual audit plan Evaluated significance of nonconformities Compiled and maintained records associated with management system audits Ensured compliance with applicable HSE Performance Standards as well as applicable regulations and other internal/external

Focused on providing the best possible forecourt experience to the customers through continuous trainings and audits Maintained responsibly for all aspects of the HSE auditing process: including performing audits, auditor development, scheduling of audit teams, and audit follow-up Conducted multiple trainings for Site Managers and Site Staff to increase the Customer NPS Provided effective trainings and mentoring to operations personnel and demonstrated a disciplined approach to the Company’s policies, processes, and procedures; drives the implementation of the "Shell - Goal Zero" and measure compliance Reviewed and updated audit protocols designed to evaluate compliance with documented policies and procedures Communicated HSE information and gathers data that can demonstrate improvement of HSE performance at the rig/facility level through usage and compliance with the HSE Planned, executed and monitored activities to achieve the annual audit plan Evaluated significance of nonconformities Compiled and maintained records associated with management system audits Ensured compliance with applicable HSE Performance Standards, as well as applicable regulations and other internal/external requirements Follow up the corrective actions that result from audit findings, incidents and ensured that all items are closed and followed up effectively Prepared and reported quarterly audit results summaries; developed HSE Annual Review Report Assisted in developing goals, policies and procedures, risk-based audit plan Fostered a culture of continuous improvement, including industry benchmarking Identified competency gaps and assists with coaching and development plans

Company Description Organizing staff training on HSSE & Customer Service.