MILDRED GARCIA

 Regularly filed and submitted sales reports and tax returns to the Bureau of Internal Revenue, ensuring compliance and accuracy;  Managed overall business operations overseeing finances, resources, and manpower effectively.

 Successfully established HR Department at Al Ain Pharmacy Group from the ground up;  Planned, developed & implemented HR Policies & Procedures;  Expertly managed and administered diverse HR processes including compensation & benefits of nearly 1,000 employees which includes payroll;  Led full-cycle HR operations, from talent acquisition and onboarding to retention strategy, performance management, training & development and labor law compliance.

Personal Assistant to the CEO;  Responsible for managing a wide range of HR practices and processes including office operations;  Spearheaded the successful implementation of a Quality Management System (ISO 9001) and led internal audits which improved organizational processes & quality control. Responsible for the overall compliance on the QMS Procedures, Work Instructions, Legal compliance and audits.

 Managed CEO's calendar and coordinated meetings efficiently;  Managed a wide range HR functions such as recruitment & hiring, onboarding & offboarding, employee relations, compensations & benefits, performance management, etc.  Accurately processed Employee Payroll following WPS regulations, ensuring compliance & punctuality;  Introduced and maintained hard copy and electronic filing systems for improved organization.

 Conducted telemarketing and research to promote assigned courses;  Reported customer feedback to the GM;  Provided on-site support at course venues, assisting instructors and participants during course delivery.

 Managed GM's Calendar, ensuring efficient scheduling and organization;  Organized, kept & maintained proper filing system;  Screened, called, and scheduled applicants for interviews, streamlining recruitment processes;  Handled all outgoing and incoming shipments, maintaining smooth operations;  Maintained company confidentiality and discipline, ensuring a secure work environment.

 Provided exceptional customer service to US based clients, addressing inquiries and resolving complaints promptly;  Ensured customer satisfaction by meeting and exceeding expectations through effective communication and problem-solving skills.

 Implemented innovative teaching methods to engage students and improve English proficiency;  Led school publication team;  Collaborated with other teachers, parents and administrators to create a supportive learning environment.

 Managed the school library and taught reading;  Developed and executed lesson plans that appeal to all learning styles based on educational reading standards.