Maysaa Hatoum

• Managed and monitored branch operations and ensured their compliance with all applicable procedures to achieve high quality customer service for branch clients. • Managed branch staff workload, organization and time management. • Provided coaching and technical assistance to branch staff to ensure awareness and proper implementation of the bank’s procedures. • Controlled all reports linked to operational transactions. • Handled registers of risk-bearing documents. • Generated and controlled end-of-day reports as required per control procedures.

• Monitored newly amended or promulgated regulations for all entities of Byblos Bank Group. • Provided proper KYC (know-your-customer) and other legal documentation as requested by correspondents in update of files relating to Byblos Bank and its subsidiaries. • Assessed the applied procedures to detect any violation or breach. • Collaborated with concerned parties (foreign entities, departments, branches, etc.) to ensure compliance with regulations in order to prevent loss linked to potential representational risks