FATHIMA RIZVAN

➢ Renewal Contract Management: Managing renewal Base file for Indian clients by initiating vendor quotes, preparing client facing quotes within N-90 days on renewal expiry. Update renewal report on company specified tools like Evergreen & CPQ to track the renewals rate. ➢ Cisco CCW-r Portal: Prepare Software/subscription estimates from portal. Worked on Cisco renewals by preparing estimates directly from portal with available serials or PO number without any quote from distributors. Have detailed knowledge on procedure to create CCW-r quote. ➢ Order Management: Working closely with Sales, Post sales Process the PO, revalidate the working with client manger, load the PO in the system. ➢ PO Management: Work with respective team for PO booking to release PO on vendors. Work with company specified tools like DIRECT, Workflow Tool, SAP, Business Client 7.0. to initiate & track PO release on vendors. ➢ Sales Operations: Complete involvement to support Sales manager for renewal closure by ➢ Initiation of Non-Cisco Vendor quotes or work on CCW-R estimates, ➢ preparing quote in standard template from company, ➢ Sharing client facing quotes & following up with Sales manager for renewal closure ➢ Initiate for PO booking within system by working on DIRECT, Workflow tool, SAP. ➢ Following up with PO team to release PO to vendor.

➢ Maintaining Owner agreements, Owner Portal of the Local and International owners ➢ Develop policies and procedures for implementing quality and customer-service standards. ➢ Supervise and administer all the sales and leasing agents to ensure maximum compliance with all policies and procedures. ➢ Conduct operational audits and ensure processes are in compliance with corporate policy. ➢ Work effectively with the General Manager and Branch Managers to implement various cost-effective policies and procedures and help maximize the revenues thus enhancing the profitability of the company. ➢ Ensure all operations are carried on in an appropriate, cost-effective way. ➢ Improve operational management systems, processes and best practices. ➢ Help the organization’s processes remain legally compliant. ➢ Examine financial data and use them to improve profitability. ➢ Manage budgets and forecasts. ➢ Perform quality controls and monitor production KPIs ➢ Find ways to increase quality of customer service.

➢ Planning, negotiation, execution, and performance of contracts between two or more parties. ➢ Preparing renewal contracts and submitting to the client and follow up for the closure. ➢ Monitoring each agreement to maximize operational performance and reduce the risk for the party concerned. ➢ Sharing client facing quotes & following up with Sales manager for renewal closure ➢ Complete involvement to support Sales manager for renewal closure. ➢ Preparing Sales Quotation, Sales order, Purchase order, creating business master data & extracting invoice reports from SAP Business ONE. ➢ Negotiating for prices from Vendors & distributors based on budget allocation by the customer & effectively cutting cost for the organization. ➢ Work with respective team for PO booking to release PO on vendors. ➢ Building Sales orders using SAP Application and submitting all the supporting documents to purchase team for processing the order on distributor / OEM. ➢ Preparing Purchase orders in SAP and negotiating with Distributors & Vendors for discounted prices & follow up for license certificate & Invoice from Distributors

➢ Trained & conversant in S.A.P system and ORACLE, JD Edwards, ASCP and APEX of software applications for complete transactional procedures like Planning and \Supply Chain Management: MRP, Sales Quote, Sales Orders, Invoicing, & Dispatch for sales in local & International Business market ➢ Trained and Certified in Downhole products. ➢ Execute planned MRP messages within 24 – 48 hours. ➢ Work with ASCP process to establish all front-end requirements prior to issuing work orders. ➢ Work with CRD process to establish all front-end requirements prior to issuing orders to the manufacturing facility when necessary. ➢ Review margin issues, work with sales and manufacturing to correct or identify opportunities. ➢ Review Unusual Demand Orders – work with Sales and Production Scheduling Team to ensure Promised. ➢ deliveries meet “Rules of Engagement” policy. ➢ Preparing quote in standard template from company. ➢ Sharing client facing quotes & following up with Sales manager for renewal closure ➢ Set - monitor Supply/Demand relationships for accuracy. ➢ Work closely with Demand Management Team to make necessary adjustments to the forecast / safety stock as needed at the mfg. facilities. ➢ Work to maintain accurate category codes and Master planning families on all items. ➢ Communicate special customer requirements (Inside SLA, certification levels, etc.) to the manufacturing facilities. Utilize existing excess inventory. ➢ Identify conversion possibilities and issue orders as necessary to utilize dead inventory. ➢ Maintain recommended inventory levels at the district stores per DHT Safety Stock Policy, maintain Safety Stock type codes as usage/demand change. ➢ Customer’s delivery requirements ➢ Team to ensure Promised deliveries to meet on time. ➢ Utilize existing excess inventory. ➢ Co-ordering with Engineering (ME) team for any Router request to be made. ➢ Chasing Work orders to shop floor for manufacturing and for complete machining for outside vendors. ➢ Follow up with purchase for Raw Materials. ➢ Releasing the work orders to shop floor once the Raw materials is in inventory. ➢ Work closely with Demand Management Team to make necessary adjustments to the forecast/safety stock as needed to complete the production. ➢ Customers’ expectations or communicate changes in planned deliveries. ➢ Co-ordinate weekly with production team for backlog and get the work order closed. ➢ Monitor to validate on time deliveries, expedite as necessary to maintain planned dates. ➢ Hold weekly/bi-weekly meetings with Sales team, Planning, Manufacturing, inventory and Logistic teams to review backlog reports and expedite Customer orders. ➢ Hold Staff weekly meeting with manager and EHO and WHO team. ➢ Planning, negotiation, execution, and performance of contracts between two or more parties. ➢ Preparing renewal contracts and submitting to the client and follow up for the closure. ➢ Monitoring each agreement to maximize operational performance and reduce the risk for the party concerned. ➢ Sharing client facing quotes & following up with Sales manager for renewal closure ➢ Complete involvement to support Sales manager for renewal closure. ➢ Preparing Sales Quotation, Sales order, Purchase order, creating business master data & extracting invoice reports from SAP Business ONE. ➢ Negotiating for prices from Vendors & distributors based on budget allocation by the customer & effectively cutting cost for the organization. ➢ Work with respective team for PO booking to release PO on vendors. ➢ Building Sales orders using SAP Application and submitting all the supporting documents to purchase team for processing the order on distributor / OEM. ➢ Preparing Purchase orders in SAP and negotiating with Distributors & Vendors for discounted prices & follow up for license certificate & Invoice from Distributors

➢ Preparing Import and Export Bill to exit the materials. ➢ Arranging all necessary Documents for Import and Export sales. ➢ Arranging the necessary documents required for clearing the material from Ports/Airport. ➢ Processing and confirmation of customer materials orders. ➢ Attending to customer calls related to inquiries and orders, registering & keeping records of customer complaints & shipment advice to customers. ➢ Preparing dispatch schedules for Import and Export orders. ➢ Arranging outgoing and incoming faxes, and maintaining customer files ➢ Coordinating with sales personnel & the Credit Manager. ➢ Tracking customer off take as per agreements. ➢ Coordinating with all suppliers’ distributors, local and international customers for Materials delivery. ➢ Coordinating with logistics department and Store for the packing and arranging delivery to the Customer’s ➢ materials & payments follow up. ➢ Preparing weekly monthly & yearly sales detail & keep it ready for higher manager reviews. ➢ Help the manager in the preparation of Budget presentation. ➢ International calls with clients for inquiries for various products for delivery of materials