Operations Executive

Job Description

The Operations Executive supports the day-to-day delivery of customer service operations and ensures that assigned processes run efficiently. The role involves monitoring team performance, coordinating workflow, and supporting achievement of operational targets. The position works closely with team leaders, customer service teams, and other internal departments to resolve operational challenges. The successful candidate should demonstrate organizational ability, analytical thinking, communication skills, and a strong focus on operational performance.

Key Responsibilities:

Monitor daily operational activities and ensure smooth workflow across assigned processes.
Track productivity, attendance, service levels, and other operational performance indicators.
Coordinate with team leaders to address workload and staffing requirements.
Identify operational bottlenecks and recommend practical improvement measures.
Prepare and maintain daily, weekly, and monthly operational reports.
Ensure employees follow established processes, procedures, and client requirements.
Support workforce planning and workload allocation when required.
Coordinate with internal departments to resolve operational issues.
Monitor adherence to service-level agreements and business targets.
Participate in process-improvement initiatives to improve efficiency and customer experience.