Tour Operations Manager

Job Description

The Tour Operations Manager oversees the planning, coordination, and execution of travel programs and tour-related services. The position ensures that transportation, accommodation, excursions, and other travel arrangements are delivered according to agreed schedules and quality standards. The manager coordinates with suppliers, hotels, destination partners, and internal departments to ensure smooth operations. The role also monitors costs, service quality, customer satisfaction, and operational efficiency.

Key Responsibilities:

Plan and coordinate tour programs, travel packages, and operational schedules.
Manage relationships with hotels, transportation providers, tour operators, and destination partners.
Coordinate accommodation, transfers, excursions, and other services included in travel programs.
Monitor tour operations to ensure services are delivered according to agreed standards.
Resolve operational issues, delays, cancellations, and service disruptions efficiently.
Track operational costs, supplier pricing, budgets, and profitability.
Review customer feedback and implement improvements to tour services.
Coordinate with sales, reservations, customer service, and marketing teams.
Ensure tour programs comply with applicable travel, safety, and company requirements.
Prepare operational reports and provide recommendations to improve efficiency and customer experience.