Reservations Agent

Job Description

The Reservations Agent manages customer booking requests and assists travelers with reservations for tours, attractions, activities, transportation, and other travel products. The role requires accurate handling of booking information and effective communication with customers and suppliers. The agent ensures reservations are processed correctly and that customers receive timely confirmation and assistance. The position plays an important role in delivering a smooth and reliable booking experience.

Key Responsibilities:

Process new reservations and booking requests accurately.
Verify availability, dates, passenger information, and booking requirements.
Issue and manage booking confirmations, vouchers, and related documentation.
Assist customers with booking amendments and cancellations.
Communicate reservation details clearly to customers and suppliers.
Resolve booking discrepancies and system-related reservation issues.
Coordinate with suppliers regarding availability and special requirements.
Maintain accurate reservation records and customer information.
Escalate complex booking problems to the appropriate department.
Follow company procedures for payments, refunds, cancellations, and amendments.