Tour Operations Manager

Job Description

The Tour Operations Manager oversees the planning, coordination, and delivery of tour and travel programs. The position ensures that itineraries, suppliers, transportation, accommodation, and customer services are coordinated effectively. The manager works closely with internal teams and external travel partners to maintain operational quality and customer satisfaction. The role also monitors costs, schedules, service standards, and operational risks.

Key Responsibilities:

Plan and manage tour programs, itineraries, and travel packages.
Coordinate transportation, accommodation, sightseeing, and other tour services.
Manage relationships with hotels, destination suppliers, guides, and travel partners.
Monitor tour schedules and ensure smooth day-to-day operations.
Resolve operational issues and customer complaints promptly.
Monitor tour budgets, supplier costs, and operational expenses.
Ensure tours comply with company policies, safety standards, and applicable regulations.
Analyze customer feedback and identify opportunities for service improvement.
Coordinate with sales and marketing teams to support tour-product development.
Prepare operational reports and performance updates for management.