Reservations Agent

Job Description

Handles customer reservations and provides assistance throughout the booking process.
Processes new bookings, amendments, cancellations, and other reservation-related requests.
Ensures that booking information is accurate and communicated clearly to customers.
Works with internal teams and travel partners to resolve reservation issues efficiently.

Key Responsibilities:

Process customer reservations accurately and efficiently.
Assist customers with booking modifications and cancellations.
Verify availability, rates, dates, and reservation details.
Provide customers with booking confirmations and relevant information.
Handle payment and refund-related reservation queries.
Update customer and booking records accurately.
Respond to reservation inquiries through multiple communication channels.
Coordinate with hotels, airlines, and travel-service providers when required.
Escalate complicated booking issues to relevant teams.
Follow reservation procedures and customer-service standards.