Tour Operations Manager

Job Description

Manages the planning and execution of travel and tour operations to ensure smooth customer experiences.
Coordinates with suppliers, accommodation providers, transportation partners, and local service teams.
Monitors tour schedules, service quality, costs, and operational performance.
Handles operational challenges and ensures that travel programs meet customer and business requirements.

Key Responsibilities:

Plan and coordinate tour programs and travel operations.
Manage relationships with hotels, transport providers, and local partners.
Coordinate schedules, itineraries, and operational requirements.
Monitor service quality and customer satisfaction.
Resolve operational issues and unexpected travel disruptions.
Manage operational budgets and control related expenses.
Ensure suppliers meet agreed service standards.
Track tour performance and prepare operational reports.
Coordinate with sales, customer service, and other internal teams.
Identify opportunities to improve tour efficiency and customer experience.