Travel Consultant / Reservations Agent

Job Description

The Travel Consultant / Reservations Agent supports customers with travel planning, booking, ticketing, and reservation-related services. The role provides accurate information about routes, schedules, fares, accommodation, and available travel products. The position requires strong communication and attention to detail because reservation accuracy directly affects the customer journey. The employee works with customers through appropriate sales and service channels and helps convert travel inquiries into confirmed bookings.

Key Responsibilities
Handle customer inquiries relating to routes, schedules, fares, tickets, and travel packages.
Create, modify, and cancel passenger reservations accurately.
Provide customers with appropriate travel options based on their requirements.
Process bookings and payments in accordance with company procedures.
Explain booking conditions, travel policies, cancellation rules, and relevant restrictions.
Promote suitable travel products, upgrades, accommodation, and additional services.
Maintain accurate customer and reservation information in booking systems.
Resolve booking problems, changes, and customer complaints professionally.
Coordinate with internal teams when special passenger or booking requirements arise.
Meet customer-service, sales, quality, and productivity targets.