Travel Consultant / Tour Executive

Job Description

The Travel Consultant / Tour Executive assists customers in planning and arranging leisure and business travel. The role involves understanding customer requirements and recommending suitable flights, hotels, tours, transportation, and travel packages. The executive coordinates bookings and travel arrangements while ensuring accurate documentation and smooth trip execution. The position also provides support to customers before, during, and after their journeys.

Key Responsibilities:

Consult with customers to understand travel preferences, budgets, and requirements.
Recommend suitable destinations, tours, flights, hotels, and travel packages.
Prepare customized itineraries and complete travel arrangements.
Manage flight, hotel, transportation, and activity reservations.
Process booking changes, cancellations, refunds, and amendments.
Provide customers with information about travel documentation and destination requirements.
Coordinate with airlines, hotels, tour operators, and transportation providers.
Resolve travel-related issues and provide customer assistance during trips.
Maintain accurate booking records, customer information, and travel documentation.
Promote seasonal packages, tours, loyalty programs, and additional travel services.