AR Caller

Job Description

The AR Caller is responsible for following up with insurance companies regarding outstanding medical claims and ensuring timely reimbursement for healthcare providers. The role involves communicating with insurance representatives, resolving claim denials, documenting call outcomes, and improving collection efficiency. Candidates should possess strong communication skills, analytical thinking, and familiarity with US healthcare insurance processes. Success in this role contributes directly to maximizing revenue collection and reducing outstanding receivables.

Key Responsibilities
Contact insurance companies regarding unpaid or denied claims.
Follow up on pending reimbursements and payment status.
Investigate claim denials and identify root causes.
Document all call activities accurately in the billing system.
Escalate unresolved claims to the appropriate departments.
Work to reduce aging accounts receivable balances.
Ensure compliance with HIPAA and healthcare regulations.
Meet daily call volume and productivity targets.
Collaborate with billing and coding teams to resolve claim issues.
Prepare reports on claim follow-up activities and collections.