Healthcare Customer Support Agent

Job Description

Cybersoft Global Services is looking for a Healthcare Customer Support Agent to provide professional assistance to patients, healthcare providers, and insurance representatives. The role involves resolving inquiries, scheduling appointments, and handling healthcare-related information with empathy and accuracy. The successful candidate will deliver excellent customer service while maintaining patient confidentiality. Strong communication skills and healthcare process knowledge are essential for success.

Key Responsibilities:

Respond to customer inquiries through phone, email, and chat channels.
Assist patients with appointment scheduling and service-related questions.
Provide information about healthcare services, insurance, and billing procedures.
Resolve customer concerns professionally and within service-level agreements.
Maintain accurate customer interaction records in CRM systems.
Escalate complex healthcare issues to the appropriate departments.
Ensure compliance with HIPAA and data privacy regulations.
Deliver exceptional customer experiences while meeting quality and productivity targets.