Stanley Joseph

 Maintain accurate HRIS records for over 100+ employees including contractual employees, ensuring 100% accuracy in employee records and benefits data.  Coordinated 25+ employee training programs, workshops, and development initiatives and certifications with 95% completion rates.  Generate detailed HR analytics reports for senior management, tracking turnover rates, headcount analysis, and time-to-fill metrics, contributing to 15% reduction in recruitment costs.  Serve as primary contact for 30+ daily employee inquiries regarding labor law, benefits and employment verification, maintaining 98% satisfaction rating.

Provided comprehensive case management services for 200+ employees, specializing in medical leave administration, workers' compensation, family leave programs and appropriate accommodations.  Collaborated with medical professionals, legal advisors, and management teams to resolve sensitive employee situations.  Created comprehensive return-to-work plans, resulting in 85% successful reintegration rate for employees returning from extended leave.  Delivered training sessions for 500+ Case Managers on employment law, leave policies, and employee support best practices, improving training efficiency by 25%.

Managed end-to-end recruitment for 5+ project sites, including job postings, screening, interviews, and onboarding, reducing time-to-hire by 25%.  Coordinated workforce deployment for 100+ site employees, optimizing manpower allocation and ensuring adherence to project timelines.

Led a team of 20–25 associates in a hybrid environment, driving performance through coaching, engagement, and innovation.  Key Role in Souq.com Acquisition: Spearheaded the integration of Souq’s UAE-based customer service operations into Amazon’s global framework, aligning legacy processes with Amazon’s standards while maintaining service continuity for MENA customers.  Championed employee engagement initiatives (wellbeing, work-life balance, recognition) and implemented 30+ "Gemba" process-improvement ideas, boosting team productivity by 20%.  Served as a liaison between Amazon MENA and global CS teams, ensuring localized service excellence while meeting international KPIs.