Assistant Manager

Job Description

Job Summary

• Job holder is responsible to ensure end to end processing of assigned following activities/products in line with agreed SLA &TAT. Activities: – Inward Clearing, Outward clearing under CTS, FINOPS, Credit Card Returned/Undelivered, transfer transactions(Including CMS cheques etc), ECS, Recon GL/Internal Suspense Accounts, Queries
• Job holder is accountable to ensure error free processing for all financial transactions (ebbs, e-branch, PSGL, FINOPS (Credit Cards Cheque Processing) & other related applications) within self allotted authorities and after obtaining the necessary approvals along with appropriate vouchers signed off to avoid any operational loss thereafter and averse comments in audit review.
• Job holder is responsible to ensure Zero Pendency in record/documents archival as per laid down process/timelines

Key Responsibilities

• Ensure timely resolution of customer queries and complaints.
• Demonstrate a client-centric approach, understanding customer requirements, and guiding other team members accordingly.
• Maintain a high level of customer service, ensuring customer satisfaction and loyalty

Skills And Experience

• Bachelor’s degree in Finance, Business Administration, or a related field.
• Proven experience in banking operations or a similar role.
• Strong understanding of banking products, services, and processes.
• Excellent customer service and communication skills.
• High level of accuracy and attention to detail.
• Ability to work under pressure and meet deadlines.
• Proficiency in banking software and Microsoft Office Suite.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues

Core Competencies

• Customer Focus
• Operational Excellence
• Team Collaboration
• Compliance and Risk Management
• Continuous Improvement

Role Specific Technical Competencies

• Expertise in MS office
• Typing skills
• Time Management
• Adaptability
• Problem solving
• Client Centricity
• Data Analytics