PRIYA MENON

HR Key Deliverables:  Strategic Planning: Translate business objectives into HR strategies that ensure the business has the right talent to meet future needs.  Talent Management: Oversee the workforce planning, recruitment, selection, and onboarding to attract and retain the top talent.  Recruitment: Lead end-to-end recruitment, onboarding, and employee lifecycle management to drive talent acquisition and retention.  Compensation and Benefits: Develop compensation and benefits strategies that attract and retain employees, ensuring competitiveness.  Administration: Manage the administrative operations, including office supplies management, vendor relations, and contract negotiations.  Administrative Support: Provide executive-level support, assisting seniors in scheduling, strategic planning, and high-level coordination.  Office Management: Oversee office functions, including vendor management, procurement, and IT support for smooth operations.  HR Policies: Develop and implement HR policies to streamline workforce management, ensuring compliance and operational efficiency.  Employee Relations: Oversee employee relations, performance evaluations, and drive employee development to boost productivity.  Employee Engagement: Drive employee engagement programs that enhance motivation, job satisfaction, and retention across all levels.  HR Records: Maintained accurate attendance and employee records, ensuring timely updates. CS Key Deliverables:  Strategic Planning: Create and execute plans to enhance client servicing performance, customer satisfaction, response times, and issue resolution.  Customer Support: Play a significant role in providing top-tier customer support, resolving complex issues, and maintaining high satisfaction levels.  Customer Service: Foster a customer-service-oriented approach within the team to elevate customer satisfaction and build robust relationships.  Customer Satisfaction: Achieve exceptional customer satisfaction and consistently maintain industry-leading net promoter scores (NPS).  Escalations Management: Handle complex escalations directly, ensuring timely resolution and maintaining high levels of customer satisfaction.  Customer Feedback: Gather customer feedback to identify growth opportunities and drive product/service improvement initiatives.  Client Relationship: Cultivate strong client relations, improved retention by 20%, and streamlined processes to reduce response times by 30%.  Team Leadership: Actively direct a team managing inquiries via chat, email, and phone, ensuring exceptional service and operational efficiency.  Invoicing: Play a stellar role in managing the invoicing and client follow-ups, ensuring prompt payment collection and financial accuracy.

Key Deliverables:  Reporting: Analyzed weekly Sales & Pipeline reports, providing insights on GDS penetration to key stakeholders for informed decision-making.  GTER Reports: Reviewed and assessed GTER reports across G-360 and key accounts, identifying opportunities to drive performance.  Client Servicing: Delivered account performance reports to the SAT Service Line Leader, contributing to strategic client servicing plans.  Stakeholder Coordination: Collaborated with MENA stakeholders to align regional goals with global objectives, facilitating execution.  Strategic Advisory: Provided strategic guidance on account integration strategies to the SAT Service Line Leader, enhancing account growth.

Key Deliverables:  Customer Support: Provided high-level support to sales teams on the AT&T project, facilitating implementation and business outcomes.  Escalation Management: Managed sales escalations, resolved issues within the defined TAT, and created solutions for future challenges.  Team Coordination: Worked with sales teams, account managers, and internal departments to resolve issues and ensure service excellence.

Key Deliverables:  Operational Leadership: Directed operations across Trivandrum and Kochi branches, ensuring efficiency and optimal resource allocation.  Resource Management: Oversaw office facilities, supplies, and equipment, enhancing resource utilization and supporting functions.  Liaison & Coordination: Fostered seamless communication between departments to ensure smooth workflow and project execution.  Talent Acquisition: Led recruitment from job posting to onboarding, ensuring alignment with organizational goals and hiring top talent.  Performance Management: Developed performance evaluation systems and provided feedback to drive employee development.  Process Optimization: Initiated process improvements, achieving a 15% reduction in administrative costs while enhancing efficiency.  Employee Engagement: Spearheaded team-building and employee engagement initiatives to foster a positive company culture.  Conflict Resolution: Addressed employee concerns and resolved conflicts, ensuring a harmonious work environment.  HR & Compliance: Managed HR documentation, ensured compliance with labor laws, and maintained accurate records.  Executive Support: Assisted the Managing Director by managing meetings and administrative tasks, providing support for decision-making.