Bevan Saldanha

•Maintained and updated employee records in compliance with company policies and legal requirements. •Assisted in onboarding new employees by preparing orientation materials and ensuring a seamless transition. •Provided administrative support to the HR team, including drafting correspondence, reports, and meeting minutes. •Managed employee benefits enrollment and answered related inquiries to ensure understanding and satisfaction.

•Troubleshooted issues and recommended or explained product and service features that are best suited to the customer’s needs. •Effectively resolved complex customer email and telephone inquiries using multiple customer support. •Successfully de-escalated upset customers on multiple occasions, leaving them with productive solution and a positive experience and outlook on the company.

Provided quality customer service before, during and after sales, even in the event of rejection. •Entrusted with training staff on procedures involving the use of company software to sign customers up and the handling of different customer scenarios within 1 month of employment (Trained 7 new hires in 2 months).

•Recognized for detail-oriented approach and eagerness to learn. •Displayed effective teamwork skills to effectively reach an end goal.

•Established a good work ethic while tackling tedious tasks. •Exhibited creative, and flexible thinking skills when challenged to do so.