Desktop Technical Support & Endpoint Specialist

Job Description

Zamil Industrials is hiring a Desktop Technical Support & Endpoint Specialist to provide technical support for end users across manufacturing and corporate offices. The role involves installing, maintaining, and troubleshooting desktops, laptops, mobile devices, printers, and endpoint management solutions. The successful candidate will ensure minimal downtime while delivering high-quality IT support services. Excellent customer service, technical troubleshooting, and endpoint security knowledge are essential.

Key Responsibilities
Install, configure, and maintain desktop and laptop systems.
Troubleshoot hardware, software, printer, and peripheral issues.
Manage endpoint security and antivirus solutions.
Support Microsoft Windows, Office applications, and collaboration tools.
Configure user accounts, permissions, and device access.
Perform operating system updates and software deployments.
Document incidents, resolutions, and technical procedures.
Provide timely technical support while maintaining service level agreements (SLAs).