Customer Experience Executive – E-Commerce Chat Queue

Job Description

TaskUs India is hiring a Customer Experience Executive – E-Commerce Chat Queue to provide exceptional customer support through digital chat channels for leading e-commerce clients. The role focuses on resolving customer inquiries efficiently while delivering a positive and personalized customer experience. The ideal candidate should possess excellent written communication skills, problem-solving abilities, and a customer-first mindset. This role offers opportunities to work in a technology-driven environment while supporting global online shoppers.

Key Responsibilities
Respond to customer inquiries through live chat in a professional manner.
Resolve order-related issues, payment concerns, and product inquiries.
Provide accurate information regarding shipping, returns, and refunds.
Escalate complex customer concerns to appropriate support teams.
Maintain detailed records of customer interactions in CRM systems.
Meet productivity, quality, and customer satisfaction targets.
Follow company policies, data privacy requirements, and service standards.
Contribute to process improvement initiatives that enhance customer experience.