IT Support / System Administrator

Job Description

The IT Support / System Administrator will provide technical support and maintain reliable IT systems for users and business operations. The role involves troubleshooting hardware, software, network, operating-system, and user-access issues. The professional will also assist with system administration, security, monitoring, and maintenance activities. Strong customer-service skills and systematic troubleshooting abilities are important for this position.

Key Responsibilities:

Provide first- and second-line technical support to users.
Diagnose and resolve hardware and software problems.
Install, configure, and maintain computers and IT equipment.
Manage user accounts, permissions, and access rights.
Support Windows, Linux, Microsoft 365, or similar enterprise environments.
Monitor systems, networks, and infrastructure performance.
Troubleshoot connectivity, network, and application issues.
Maintain IT documentation, procedures, and support records.
Assist with security updates, patches, backups, and system maintenance.
Escalate complex incidents to specialized technical teams when required.