Spa Receptionist

Job Description

The Role

As a Spa Receptionist, you will be the first point of contact for our esteemed guests, embodying the highest standards of hospitality and service expected at a luxury resort. Your primary responsibility is to ensure that every guest experience, from check-in to check-out, is seamless, efficient, and reflects the sophistication and excellence of our spa offerings. You will manage bookings, provide detailed information on treatments and services, and assist guests with their wellness journey while maintaining a calm, welcoming, and professional demeanor. The Spa Receptionist is essential in delivering a personalized, five-star experience that aligns with the luxurious standards of Red Sea Global Hospitality.

At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.

Key Areas of Responsibilities

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Spa Receptionist, you will need to:

• Greet guests with a warm, professional, and welcoming attitude upon arrival, ensuring a luxurious, serene experience that reflects resort standards.
• Manage spa reservations and booking systems, ensuring accuracy and efficiency in guest scheduling.
• Answer phone calls, respond to emails, and handle guest inquiries, providing detailed information on available spa services, pricing, treatments, and promotional packages in line with our resort offerings.
• Assist guests in selecting treatments based on their preferences and needs, offering personalized recommendations to enhance their experience.
• Process reservations, cancellations, and amendments efficiently, ensuring smooth operations and guest satisfaction.
• Conduct guest check-in and check-out procedures, ensuring all billing is accurate, payments are processed, and any additional requests are handled promptly.
• Ensure the reception area is immaculately maintained, with an atmosphere of luxury, calm, and relaxation.
• Provide guests with all necessary information on the spa’s amenities, services, and wellness offerings, contributing to a smooth and informed spa experience.
• Promote and sell spa services, packages, and retail products with expert knowledge and in line with resort standards of guest service excellence.
• Assist with managing therapist schedules and coordinating treatment rooms to optimize guest experience and resource allocation.
• Monitor guest feedback and report any concerns or issues to the Spa Manager for timely resolution.
• Maintain and update guest records, ensuring personalized attention by noting special preferences, treatment history, and other relevant details.
• Ensure all spa policies, procedures, and resort standards are followed, including health and safety regulations, cleanliness, guest confidentiality, and payment procedures.
• Handle guest inquiries, feedback, or complaints in a professional and diplomatic manner, ensuring any concerns are addressed swiftly and effectively to uphold the resort’s reputation for excellence.
• Assist in maintaining inventory levels of spa supplies, products, and equipment, ensuring that all items are in excellent condition and replenished as needed.
• Collaborate with the Spa Manager and team to enhance operational efficiency, drive guest satisfaction, and meet resort-level standards.
• Assist with organizing spa events, promotions, and special packages, ensuring they are executed flawlessly and in alignment with resort offerings.
• Perform administrative duties as required, including filing, preparing reports, and supporting the Spa Manager with day-to-day operational tasks.
• Be an ambassador for the spa experience, promoting a sense of well-being and relaxation through every guest interaction.

In Return, What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programs.
• Daily meals on duty and uniform dry-cleaning services.
• Year-round events of social, wellness programs, charity drives, and sports activities.