Assistant Front Office Manager

Job Description

The Role

As an Assistant Front Office Manager, your role is to serve the needs of the business, our guests and our colleagues by overseeing the day-to-day Front Office operation, maintaining hotel standards and maximizing guest satisfaction.

Key Areas of Responsibilities

• Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Assistant Front Office Manager, you will need to:

Planning and Organizing:

• Assist in preparing the Front Office department budget.
• Develop and execute training programs for all Front Office team members. Oversee regular employee training sessions and track their effectiveness, covering IT systems and guest-service protocols.
• Be knowledgeable of the Property Management and Call Centre computer systems.

Operations:

• Supervise the operations of all departmental employees, facilities, sales, and costs to achieve maximum departmental revenue.
• Responsible for maximizing quality levels of product, personalized service, and exceeding guest expectation.
• Maintain up-to-date departmental SOP’s/LSOP’s and make them accessible to all employees for reference, revision, and updates as needed.
• Be a sales champion for the hotel, by creating and pursuing business referrals, potential sales leads and promotional initiatives to maximize revenue. Personally oversee and drive the upselling at the property.
• Keep track and monitor the daily arrivals and address VIP or special requests promptly. Collaborate with housekeeping, room service, and guest relations as needed to fulfill requests.
• Lead by example through a hands-on approach to motivate and inspire team members.
• Offer coaching and counseling, along with support and guidance to the employees as needed.
• Ensure the team members are up to date with current information and data of the hotel products, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
• Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.
• Offer aid to local representatives of tour operators and travel agencies.
• Perform any additional duties as required for operational smoothness.

In Return, What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programmes.
• Daily meals on duty and uniform dry-cleaning services.
• Year-round events of social, wellness programs, charity drives, and sports activities.