Customer Experience Executive

Job Description

Omantel is looking for a Customer Experience Executive to enhance customer satisfaction by delivering exceptional service across digital and retail channels. The role involves analyzing customer feedback, improving service processes, and supporting customer engagement initiatives. The executive will work with cross-functional teams to implement customer-centric solutions that strengthen loyalty and brand reputation. Excellent communication, analytical, and relationship management skills are required.

Key Responsibilities
Handle customer inquiries and resolve service-related issues.
Monitor customer satisfaction and experience metrics.
Analyze customer feedback to identify improvement opportunities.
Support customer engagement and loyalty programs.
Coordinate with internal teams to resolve escalated cases.
Recommend process improvements to enhance customer journeys.
Prepare customer service performance reports.
Ensure compliance with Omantel’s customer service standards and policies.