Quality Manager

Job Description

The Quality Manager is responsible for managing quality assurance and quality control activities across manufacturing and operational processes. The role ensures that products and processes comply with KONE’s quality standards, customer expectations, and applicable regulatory requirements. The manager leads quality improvement initiatives and works with cross-functional teams to resolve quality issues. The position also supports audits, risk management, corrective actions, and continuous improvement programs.

Key Responsibilities:

Develop and implement quality management strategies and procedures.
Monitor product and process quality throughout manufacturing operations.
Lead investigations into customer complaints, defects, and non-conformities.
Establish corrective and preventive action programs.
Coordinate internal, supplier, and external quality audits.
Monitor quality KPIs and prepare performance reports for management.
Work with production and engineering teams to eliminate recurring quality problems.
Ensure compliance with applicable quality standards and company procedures.
Manage quality documentation, inspection records, and control plans.
Train employees on quality procedures, standards, and continuous improvement practices.