International Customer Care Executive

Job Description

The International Customer Care Executive is responsible for providing exceptional customer support to international clients through voice-based communication. The role involves handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. The executive should maintain professionalism while meeting service quality and productivity targets. Strong communication skills, customer-focused thinking, and the ability to work in rotational shifts are essential.

Key Responsibilities
Handle inbound and outbound customer calls professionally.
Resolve customer queries related to products and services.
Maintain high customer satisfaction through excellent service.
Escalate unresolved issues to the appropriate departments.
Record customer interactions accurately in the CRM system.
Meet daily productivity and quality performance targets.
Follow company policies and international communication standards.
Stay updated with product knowledge and process changes.